ordering Process

Potential customer must submit an online order on the "Quote" tab to receive a callback or email. We will need to obtain a brief description and an image of the artwork in order to start the ordering process. It's best to describe the exact outcome you desire. We will not perform any tasks that could damage or compromise the art. Once we receive the order we will call you to field questions.

We recommend that customers ship their artwork with Non USPS options for prompt delivery and reliability. We recommend that customers ship to the following option below near our location with tracking, delivery signature and insurance. Once your item has been shipped please provide Comic Art Care with the tracking number and shipping option chosen below: 

FedEx Office

5616 Westheimer Road

Houston, TX 77056

The UPS Store

5090 Richmond Avenue

Houston, TX 77056 

Conservators physically inspect the artwork and we communicate to the customer what can and cannot be performed. We do not want to overpromise and under deliver. 

We will provide a final quote depending on the extent of damage. If you only want the antiaging preservation performed it only takes a few days with minimal cost. If the piece has yellowing, stains or tape it requires more labor. If the artwork is torn, missing pieces or warping it can become labor intensive. 

We can schedule a customer meeting to discuss details, desired outcome, and answer all your questions to move the process forward.

After inspection the final price is provided to the customer via email. The customer will be sent a DocuSign agreement for online signature via email. Customers have the option to decline the agreement and their artwork will be shipped back to them upon collecting a return shipping payment via PayPal, Zelle, etc..

Customers artwork is put into the process queue. Depending on what work performed was agreed upon and the backlog of items in the process queue, it could take a little time. We will do our best to communicate an estimated completion date. For example, if it's a single black & white page requiring foxing removal, stains, tape stains, etc. it takes approximately 3-5 business days. If the artwork has tearing, warping, whiteout, etc. will be more labor intensive and may take weeks.

An online payment can be made on the "Payment" tab or PayPal. GoDaddy charges an additional 3% for credit card payments which will be included in the payment total. If you prefer sending a cashiers check or money order by mail to the following address:

5227 Sagecircle South

Houston, Texas 77056

Insurance will be paid by customer and included in the total payment. Additional charges will be applied to expedited shipping upon customer request.

Once the payment is processed the artwork will be packaged and shipped back to the customer free of charge via ground with tracking through FedEx/UPS or other shipping method if requested. Customers will be also provided before and after images upon request via email. We will not use your before & after images on this platform unless customer approves. Expedited shipping upon customer request only.

We ask that customer please provide positive feedback on your experience.